Cancellation/Rescheduling Policies
What’s the cancellation policy?
The installation services we provide is made to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes us to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours of your booking’s start time per below.
Same day cancellation fee
Cancel or reschedule 24-2hrs before booking
$80 fee
Short notice cancellation fee
Cancel less than 2 hrs before booking
$100 fee
General Policy
We also always strive to ensure that our services, including TV installation, wire concealment, and CCTV installation, meet the expectations of our customers. As part of our commitment to transparency and clarity, we confirm the details of the services we provide with our customers, including the way we do it. However, we want to make it clear that we cannot be held responsible for any issues that may arise between our customers and their owners or building managers.
Licensed Tradesperson
Vancouver tv installation is not responsible for any work requiring a licensed tradesperson as per Canadian Law.
Remounting Policies
We spend few minutes to have a discussion with our customers to determine the perfect position for the TV. After that we start drilling the holes to put up the TV. If you decide to change the location of the TV after the drilling, a charge of $90 will imposed to start the mounting process at the new location.
Garbage Policy
Our Garbage Policy at Vancouver TV Installation includes cleaning up any mess after TV installation. We also offer a TV box recycling service for $40. Please let us know if you wish to have your TV box recycled at the time of booking. Thank you for choosing us for your TV installation needs.
Warranty Terms
We understand that you want to enjoy your newly installed TV without any hassle, which is why we offer a 3-month warranty for any issues related to the bracket or installation. This means that if you encounter any problems within One year of our service, we will promptly address and fix the issue at no additional cost to you. You can trust us to provide quality work and stand by our service.